Prompt library

Copy any of these into Claude and change the details in brackets. They all work in plain English, so feel free to reword them.

Getting started

• "Give me a quick overview of my brand and how we did in the last 30 days."
• "What can you help me with using VYG?"
• "Which tools do we have connected to VYG?"

For brand operators

Weekly check-in

• "How did we do last week compared with the week before? Recovered sales, recovery rate and conversations."
• "Which campaign did best last week, and which did worst?"
• "Anything unusual in the last 7 days I should know about?"

Monthly report

• "Write my monthly report for [month]. Recovered sales, recovery rate, conversations and average order value, each compared with the month before. Add the top three customer feedback themes and two suggestions. One page."

Customers

• "Break my customers into groups and tell me how many are in each."
• "What's my average customer lifetime value?"
• "How many at-risk customers do I have, and how much have the top 10 spent?"

For marketing teams

Know your audience

• "Summarise my top [25] customers by spend: total orders, spending and recent purchase activity."
• "List customers with at least [3] orders who haven't ordered in [60] days."
• "What were my top 10 products in [September], and which ones get repurchased?"
• "How many customers have spent over [$500]?"

Plan a campaign

• "What can start a campaign for my brand, and which discounts do I already have?"
• "Draft an abandoned checkout campaign. Wait [30 minutes], then send a friendly text with [free shipping]. Name it [Cart reminder]."
• "Draft a campaign for when a subscription is [cancelled]. Wait [1 day], then have an agent ask why and offer [20%] off to stay."
• "Read my [Cart reminder] draft back to me, step by step."
• "Create a [15%] off discount that lasts [7] days with codes starting [SAVE15]."

Test and improve

• "Propose a variant for [Cart reminder] that leads with the discount. Show it to me before applying changes."
• "How are the message variants on [Cart reminder] doing?"
• "Compare my active campaigns on recovered sales and recovery rate for the last [30] days."

Email and SMS tools (if Klaviyo is connected)

• "How did last week's Klaviyo email campaigns perform?"
• "How many profiles are in my [VIP] segment?"

For CX teams

Look up a customer

• "Look up [jane@example.com]. Orders, total spend and any subscriptions."
• "Show everything [this customer] did in the last month: visits, orders and messages."
• "Show [this customer]'s last order with the items in it."

Understand what customers say

• "What are the top reasons shoppers didn't finish checkout?"
• "What post-purchase problems are customers raising about [shipping]?"
• "Find conversations where customers mention [the discount code not working]."
• "Read me the full conversation behind the top [returns] insight."

Act on it

• "Draft FAQ answers for the five most common product questions."
• "Make a call list of my [25] most at-risk customers who have spent over [$250], with email and phone."
• "Summarise the main customer feedback themes for the product team in five bullet points."

Checking an answer

• "Which dates does that cover?"
• "How did you work that out?"
• "Check that against Shopify directly."
• "Show me the next page."

Related guides

• Asking good questions
• Understanding your customers
• Customer lifetime value
• At-risk customers
• Drafting campaigns
• Customer conversations
• Reporting on performance