FAQ
Common questions about using VYG with an AI assistant.
Which AI assistants work with VYG?
Any assistant that supports remote MCP servers over HTTP. We have setup steps for Claude, Claude Code and Cursor. For other clients, see Other clients.
How does sign-in work?
Sign in on the VYG sign-in page and approve the requested permissions. Your password is not shared with the assistant. To switch accounts, reconnect and select another brand. See the tool catalog for the permissions and effects of each tool.
Can the assistant send messages to my customers?
New campaigns are saved paused and send nothing until they are turned on. When you are signed in with your
own login, the assistant can turn a campaign on with set_campaign_status, but only after it reviews the
campaign with you and you explicitly agree. You can also turn it on in the vyg.ai app.
Message variants can also be added or edited on active campaigns. If variant sending is
in use, these changes can affect subsequent messages.
What changes take effect immediately?
Discount rules are saved to your discount library when created. Segment edits apply to the saved segment and affect its next evaluation. Changes to a running message test can affect future sends. Ask your assistant to show you the proposed changes before applying them.
How fresh is the data?
Customer totals refresh about every 15 minutes. Orders and conversations arrive as they happen. Product and
inventory data from read_shopify is read live from your store.
Trouble with an older connection?
Reconnect using https://api.vyg.app/mcp. See the migration guide
for retired addresses and tool names.